Resume
Note: web links to additional/supporting information are listed in green below.
Summary of Qualifications
Dedicated, results-oriented individual with 25+ years of experience in various technical roles. A resourceful person with a passion for technology who works well both independently and within teams to exceed organizational goals. Areas of expertise include:
Summary of Qualifications
Dedicated, results-oriented individual with 25+ years of experience in various technical roles. A resourceful person with a passion for technology who works well both independently and within teams to exceed organizational goals. Areas of expertise include:
- Business Analysis, Testing, and Integration
- Application Performance Management (APM)
- Quality Assurance Management
- Technical Communications and Training
Professional Experience (Since 2001)
Business Analysis, Testing, Integration and Support
Application Performance Management (APM)
Quality Assurance Management
Technical Communications and Training
Business Analysis, Testing, Integration and Support
- Analyze, recommend, and approve application software and hardware for 6000 end users.
- Testing coordinator and lead tester of business application software. Both manual testing and automated using HP LoadRunner.
- Technical liaison between internal project and development teams to both external customers and software vendors/suppliers.
Application Performance Management (APM)
- Business Analyst and Developer of MSU's APM tools (Dynatrace Application Monitoring and Synthetics).
- Roles include vendor research/evaluations, defining company process for onboarding applications, and creating dynamic dashboards and reports.
- Business liaison to MSU application teams, promoting the advantages of APM, and implementing solutions that provide real value to MSU and their application users.
Quality Assurance Management
- Provide software quality assurance recommendations to executive and team leadership.
- Govern synchronous, multi-team testing direction for enterprise and small scale projects that are developed both internally or are vendor-provided/managed.
- Produce and monitor IT project plans and testing estimates; create test scripts and results documents; manage system and testing resources.
Technical Communications and Training
- Author technical guidelines and best practices for University faculty and staff.
- Design, create and manage instructional screencasts.
- Create and approve web-based instructional technical and training documentation.
Key Skills and Competencies
- Microsoft Office (2007, 2010 and 2013 suites): Word, Excel, PowerPoint, Visio, Project, SharePoint.
- Operating Systems - Windows: Vista, Windows 7/8/10; Mac OS X: 10.5 - 10.12.
- Multimedia/Web: Camtasia, Jing, Prezi; Web 2.0/social media applications; IE, Google, Firefox and Safari browsers.
- Knowledge and experience with Software Development Life Cycle.
Professional Employment History and Achievements
Michigan State University | 2009 - Present
|
Education
Master of Arts - Educational Technology
Michigan State University - East Lansing, MI.
|
Image Sources
http://www.careerealism.com/home/jtodonnell/careerealism.com/wp-content/uploads/2011/10/resume-helps-land-job.jpg
http://www2.chemistry.msu.edu/faculty/cooper/images/msu%20logo%20500.png
http://www.logostage.com/logos/bank_of_america.png
http://www.afscanhelp.com/images/companies/lasalle_logo-1201108700691.png
http://takeielts.britishcouncil.org/sites/default/files/Michigan-State-University.png?1340460788
http://img2.findthebest.com/sites/default/files/10/media/images/Northwood_University_215270.jpg